SPA F.A.Q.
Even the most experienced spa enthusiast may just occasionally question what to do when faced with a new spa or a new treatment. We suggest you browse through this small introduction so that you can fully relax and get the most out of your very own Serena Spa experience.
Booking your Treatment
When staying at one of our spa locations, please visit our spa to get personal advice about our various treatments and to make an appointment or simply check the spa menu in your room and call the spa reception to book.
You are also welcome to contact the spa directly via e-mail or phone as indicated under SPA LOCATIONS.
We are also pleased to receive your enquiry by e-mail on spabooking@serenaspa.com
Arriving for your Treatment
We suggest you to arrive before 30 minutes to your spa appointment to allow yourself to enjoy the shower and the steam room (subject to availability) free of charge when you have a treatment booking. To relax and be unstressed is the best preparation for a wonderful spa experience.
Water
Drink a reasonable amount of fluids (water or herbal teas) before and after your treatments, especially if taking heat therapies, such as a sauna or the steam room, in order to flush the body of toxins. Avoid eating immediately before your treatment. Alcohol should be avoided before and immediately after your spa experience.
Phones
The spa environment is supposed to be a stress-reducing, tranquil experience, so turn your phone off before entering the spa or leave it in your room. Remember, you are doing something very good for your mind and body, so switch yourself off too and allow us to pamper you.
Smoking
Spa is healthy - smoking is not, so we kindly request our Guests not to smoke in the spa.
What to Wear
Please wear simple and loose clothes when you come to the spa as we recommend that you leave the oil on your skin for a while after the treatment to let it be absorbed.
We have separate male and female changing and shower areas from where you can wear our bath robe. Alternatively, most of our spa treatment rooms are equipped with shower so you can wash before the treatment.
Getting Naked
All spa treatments, except Thai Yoga Massage, are taken without clothes as the oils and creams used would otherwise stain your garments. Special disposable underwear (Langote) is provided for treatments. Our therapists are professionally trained and will appropriately drape areas of the body that are not a focus of the treatment.
Can I Talk?
Peace and tranquility are essential elements of a Serena Spa experience, but giving your spa therapist feedback, such as the strength of the massage, areas requiring more or less attention, music volume or room temperature is perfectly acceptable and will only enhance the enjoyment of your experience.
Facial Treatment
Plan your facial well in advance of any special occasion, as sometimes your face may break out a day or so later. Our products contain active natural ingredients so unless otherwise instructed, it’s also good to leave the products on your face as long as possible after the treatment so your skin can continue to absorb them. For men we recommend to shave a couple of hours before a facial treatment. If you have sensitive skin, we recommend that you come a day before and do a patch test with our skin care products.
Prepare for a Massage
We recommend a warm shower or even better, spend some time in the sauna or the steam room before a spa treatment to loosen the muscles and open the pores of the skin. After the steam or sauna, have a shower without soap and dry up well.
After the Spa Treatment
Take your time to “wake up to reality”, enjoy our relaxation area while sipping a freshly made juice or a cup of warm herbal tea. Serena Spa is your home and we would like you to enjoy your stay as long as you wish.
Your Rights
Ask for the temperature, music volume and illumination to be adjusted to your comfort level. You have a right to interrupt the spa service at any time during the treatment if when you feel uncomfortable in any way.
SPECIAL CONDITIONS
Serena Spa does not provide medical or other forms of curative treatments; our spa concept is for relaxation and pampering. Should you have a medical condition, including chronic pains, we recommend you see a physician prior to your spa visit.
Pregnancy
Check with your doctor first as to which treatments are recommended. Generally we do not recommend hydrotherapy and the use of heat therapies, such as steam and sauna. Full body massages, wraps and scrubs are not recommended after the 4th month of pregnancy or if there have been any previous complications. In any event, use of the spa facility and enjoyment of spa treatments during pregnancy are on own risk.
High Blood Pressure
If you suffer from high blood pressure you should not use the wet areas and abstain from strenuous spa treatments, such as hydrotherapy. In any case, we suggest that you consult with your doctor prior to your spa visit.
Other Pre-Existing Conditions
If you have any heat conditions, fever, recent post operative wounds or other serious medical conditions you should not use the spa. Please consult with your doctor if in doubt. Serena Spa does not take any responsibility for any adverse effect of a spa treatment.
Allergies
Our products are based on natural active ingredients with a minimum of chemical preservatives. Further, fresh herbs, fruits and vegetables are used in many of our spa experiences.
Although we have taken the utmost care in selecting and controlling ingredients used in the various spa experiences, we cannot guarantee against allergic reactions. If you have any previous experience of an allergic reaction or suspect such may occur, please come to the spa a day in advance to take a spot test of the product intended to be used for your spa experience.
Legal Liability
All treatments are performed under the liability of Serena Spa Pvt. Ltd. whose maximum liability is limited to Rs. 100,000 any one incident. Detailed conditions of the limited liability can be obtained from Serena Spa Pvt. Ltd. by written request to spabooking@serenaspa.com.